Terms, Conditions & Certification (CE)

These Terms and Conditions govern your use of the Wing eBikes website. You accept and agree to the content of these Terms and Conditions by visiting the Wing eBikes website. Wing eBikes reserve the right to change the Terms and Conditions at any time without prior notice. This does not affect your statutory rights.

About us

The website and products are provided by Wing eBikes. Wing eBikes only supply off road eBikes only to be used on private land. It is the customers responsibility to check local laws on riding eBikes. It is not Wing eBikes responsibility to inform the public of what is the up to date UK Law. It is up to individuals to find out what the local laws are and make there own decisions. Wing eBikes can not be held responsibility for customers not knowing the law.

All Wing eBikes are being sold as off road eBike as they have 1000w + motors. All Wing eBikes come unrestricted. The speed and power can be restricted for on road use. Please check the gov. Website for up to date information on UK Laws.

Registered address

Wing eBikes 8 East Close Kettering Northamptonshire NN15 7AE. UK

 

Availability and pricing

Wing eBikes aim to provide you with accurate details, descriptions, images and prices on our website. Should any errors or inaccuracies arise, Wing eBikes reserve the right to correct and update any information, errors or omissions at any time without prior notice and also reserve the right to refuse any orders that may have been placed that contain errors or inaccuracies of any kind. In circumstances where prices differ to those displayed, a Wing eBikes Customer Service representative will inform you before dispatching your order and you will have the option of continuing with the order or not. If we are unable to contact you we will cancel the order. Should you already have paid for the goods you will receive a full refund.

All products displayed are subject to availability. A Wing eBikes Customer Service representative will inform you as soon as possible should any goods you have ordered have become unavailable or be delayed. All prices displayed on the website are subject to change without notification.

Prices and availability quoted on printed material are correct at time of publishing, however they are subject to availability and price changes.

Orders & Delivery

Your order is an offer to purchase product(s) from Wing eBikes. You will receive an acknowledgement email confirming receipt of your order after you have placed an order with us. This email is an acknowledgement and does not constitute acceptance of your order. Wing eBikes retain the right to accept or reject this offer before processing the order.

Acceptance of your order will take place when your payment is processed and the order has been dispatched.

Wing eBikes offer a free UK Delivery on all orders under £500.00 normally next day unless stated differently on the relevant product page. Free UK Delivery includes Northern Ireland, Scottish Highlands, Isle of Man and Isle of Wight. Shipping costs outside the UK mainland vary. For eBike delivery we offer a 48hrL service at £59.99 UK mainland only.

Returns

At Wing eBikes we guarantee to only send you quality products and we inspect everything thoroughly before we send our goods out to make sure they’re in perfect condition. We also carefully package and protect everything so that it doesn’t get damaged on its way. However, should you need to return an item, Wing eBikes offer an outstanding 365 day returns policy  For more details and instructions on how to return your item or for instructions on return items under Warranty, please read our full returns policy.

We hold the right to the opportunity of 3 chances to repair or replace any item or part there of before a refund is considered. Refunds only given if product is found to be faulty through manufacturer default or fair wear and tear. Items wishing to be returned within the 7 day distance selling act are at a cost to the customer, must be returned in as new, resellable condition in ALL its original packaging, a full refund (not including return postage) will be given once the product is returned, checked to ensure the conditions as above are correct and then brought back into stock. This can take up to 36 hours after the goods are returned and is subject  up to a £50 re-stocking fee for ebikes. Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item. Wing eBikes.

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Privacy

At Wing eBikes, we believe that your personal privacy is important and we are committed to keeping your data protected. Our Privacy Statement sets out our current policies and practices which are all in accordance with the Data Protection Act.

Customer Discounts/Offers

Wing eBikes offer a range of benefits to previous customers and promotional offers to both new and existing customers. These offers are not valid for items purchased as part of an insurance replacement. The following rules apply to website offers and promotions:

• Discounts are only redeemable on purchases made on this website (www.wing-ebikes.co.uk)

• Discounts are only valid until the date published.

• We reserve the right to end any website offers and promotions at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate but since we’re human, an error can occur occasionally. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

Promo codes

Wing eBikes promo codes are redeemable online only and only one promo code can be used per customer per transaction. Wing eBikes hold the right to change or withdraw a promo code at any time.

In the event that you wish to return an item purchased with a promo code, refunds will only be given for the total amount paid after the promo code discount was been applied.

If you have any further questions regarding Wing eBikes voucher codes do not hesitate to get in touch.

Offers and promotions

Wing eBikes may run multiple promotions at any given time. Each promotion will be subject to its own rules which must be met in order to be redeemed in the checkout. In addition to the individual promotion rules the following rules also apply:

• Website offers and promotions cannot be used in conjunction with existing customer benefits.

• Where a customer is eligible for customer benefits and wishes to apply a website offer or promotion in the basket, the higher of the two offers will apply.

• By taking part in a Promotion you give Wing eBikes permission to add you to their marketing database. You can un-subscribe from our emails at any time in the footer of each email newsletter.

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Consumer Rights Act 2015

Consumer Rights Act 2015
The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights.

Product quality
As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described. The rules also include digital content in this definition. So all products – whether physical or digital – must meet the following standards:

Satisfactory quality Goods shouldn’t be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.

Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.

As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.

Who should you claim against?
If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, you have a claim under the Consumer Rights Act. If you’ve bought a faulty product, you can read our guide, which shows you what you should do and how to make a claim. If you want to make a claim under the Consumer Rights Act, you have several possible ways of resolving your issue, depending on the circumstances and on how you want the retailer to remedy the situation.

Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer. What you can claim depends on how much time has passed since you made the purchase. Read on to find out what your rights are in the first 30 days after purchase and beyond.

30-day right to reject
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund – as long as you do this quickly. This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period. This right to a refund doesn’t apply to products you’ve bought as downloads, though – such as music, games or apps. You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this isn’t possible, or is unsuccessful, you have the right to receive a price reduction.

Repair or replace
If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described. You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product. You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

the cost of the repair or replacement is disproportionate to the value of the goods or digital content

a repair or replacement is impossible

a repair or replacement would cause you significant inconvenience

the repair would take an unreasonably long amount of time.

If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you have a further right to receive a refund of up to 100% of the price you paid, or to reject the goods for a full refund. If you don’t want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.

The first six months
If you discover the fault within the first six months after buying the product, it is presumed to have been there since the time of purchase – unless the retailer can prove otherwise. During this time, it’s up to the retailer to prove that the fault wasn’t there when you bought it – it’s not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction – if you wish to keep the product. The retailer can’t make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement. The only exception to this rule is motor vehicles, where the retailer may make a reasonable reduction for the use you’ve already had of the vehicle after the first 30 days. If you’d prefer to keep the goods in question, you can request an appropriate price reduction.

Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery. In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

Contact us today to find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer. You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland. This doesn’t mean that a product has to last six years – just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product

Wing eBikes website and social networking competition rules

By entering a Competition, entrants agree to be bound by the following general rules. Any rules specific to a Competition are displayed in a notice on the page for that Competition and are incorporated into these Rules. In the event of any dispute relating to a Competition, the decision of Wing eBikes shall be final and no correspondence or discussion shall be entered into.

Wing eBikes reserves the right to cancel promotions, cancel or refuse any individual’s entry and amend these terms and conditions.

We will use reasonable endeavour to notify entrants and potential entrants of changes.

There will be one winner selected from all of the entrants.

Employees of Wing eBikes and their immediate family members and employees of agencies and other partners who are contracted to Wing eBikes are not permitted to enter Wing eBikes competitions.

The winner will be notified by email within 14 days of the draw in the relevant month. If any winner fails to claim their Prize within 14 days of being notified, Wing eBikes reserves the right to award the Prize to an alternative winner.

The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives. Wing eBikes reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

Winners may be requested to take part in promotional activity and Wing eBikes reserves the right to use the names of winners and social media addresses in any publicity. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual’s prior consent.

By providing your details to take part in a Competition you give Wing eBikes permission to add this data to the marketing database. You can unsubscribe from our emails at any time in the footer of each email newsletter or email us at sales@wing-ebikes.co.uk to request removal of your details.

General

All Wing eBikes can be limited to 25km (15.5mph 250w) this does not mean that they are legal to ride on the road. It is the customers responsibility to check the current law situation.

Whilst we have taken all reasonable care to ensure that the information contained within this website is accurate and current, we do not accept any liability for errors, omissions or changes to product specifications. All photographs and videos of products are for illustration purposes only and do not represent products for sale.
We reserve the right to add, amend or delete information from this site at any time.

 

Please Click Here For The PDF Version CE-1   CE-2

 

CERTIFICATION